Refund Policy

01 Policy Purpose

This policy sets forth the terms and conditions under which FYNSOL Agency issues refunds, project credits, or adjustments for digital marketing services, custom web and mobile development, UI/UX design, and technical consulting contracts.

02 Pre-Development Phase (Commencement Deposit)

Prior to initiating code development or architectural design, an initial deposit is required to reserve team capacity and schedule sprints:

• Full Refund Window: If you cancel within forty-eight (48) hours of contract execution and prior to any discovery sessions, architecture planning, or design wireframes, you are eligible for a 100% full refund of the deposit minus credit card processing fees.
• Discovery Phase Deductions: If technical specifications, wireframes, or architecture documents have been delivered prior to cancellation, the value of hours logged will be deducted, and any remaining balance refunded promptly.

03 Custom Software & Milestone-Based Work

Development projects (Web applications, mobile apps, enterprise systems) operate on structured, agreed-upon milestones:

• Approved Milestones: Once a project milestone (e.g., UI/UX approval, frontend build, database schema, API integration) has been formally reviewed, approved, or signed off by the client, funds allocated to that milestone are non-refundable.
• Active/In-Progress Milestones: If cancellation occurs during an active milestone, the client is only billed for developer hours legitimately incurred up to the notice date, and any unspent funds for subsequent milestones are returned.
• Final Deployment: Once custom code is deployed to client-controlled production servers or store accounts, the engagement is deemed fulfilled.

04 Marketing, SEO & Maintenance Retainers

Ongoing services (Monthly SEO, ASO audits, Social Media Marketing, Cloud Maintenance SLAs) are billed in advance on a recurring monthly cycle:

• Retainer fees pay for dedicated specialist hours, content creation, backlink outreach, and campaign management for that billing period.
• You may cancel a monthly retainer at any time by providing written notice at least ten (10) business days prior to your next renewal date to prevent subsequent billings.
• Fees already billed for past or ongoing monthly cycles are non-refundable as specialist labor has already been committed.

05 Non-Refundable Expenses

The following third-party costs procured on the client's behalf cannot be refunded under any circumstance:

• Third-party software licenses, commercial plugins, and developer SDK keys.
• Domain registrations, DNS certificates, and dedicated server hosting fees.
• Direct ad spend paid to advertising networks (Google Ads, Meta Ads, TikTok Ads).

06 Cancellation Procedure

To formally cancel a contract or request a refund evaluation, the authorized representative must email our accounts team at info@fynsol.com with the following details:

• Project Name and Statement of Work (SOW) Reference Number.
• Full Company Legal Name and Primary Point of Contact.
• Specific rationale for the cancellation or adjustment request.

07 Review & Processing Timelines

Our management and finance teams review all cancellation requests within three (3) business days. Once approved, refunds are processed via the original payment method (Bank Wire, ACH, or Credit Card) within seven (7) to ten (10) business days, depending on bank processing intervals.

08 Dispute Resolution & Good Faith

We encourage open and direct dialogue. If you are dissatisfied with a sprint deliverable or milestone output, we urge you to contact your dedicated project manager immediately. FYNSOL provides a complimentary 30-day revision and bug-fix window to ensure work precisely satisfies your technical requirements before any cancellation is contemplated.

09 Billing Inquiries & Accounts Contact

For billing clarifications, invoice explanations, or payment questions, please contact our finance desk: